What is Turtle Rewards?

Turtle Rewards is a multi-tenant loyalty and rewards SaaS platform. Businesses use it to run customer loyalty programs with points, stamp cards, coded offers, scheduled campaigns, gamification (VIP tiers, achievements, challenges), and AI-powered insights.

Who is Turtle Rewards for?

Multi-location businesses such as coffee shops, restaurants, salons, gyms, retail, hotels, healthcare, and automotive. Particularly suited to operators in Kenya, Africa, and other emerging markets where SMS and WhatsApp are dominant customer channels.

How much does Turtle Rewards cost?

Plans start with a free 14-day trial — no credit card required. Paid tiers scale by number of branches, operators, customers, and included messaging credits. See https://turtlerewards.com/pricing for current pricing in your currency.

Is Turtle Rewards GDPR and Kenya DPA compliant?

Yes. Turtle Rewards is registered with the Office of the Data Protection Commissioner of Kenya (Data Processor ID 268-0990-5797) and supports GDPR-aligned data subject rights including export, deletion, and rectification. A Data Processing Agreement is published at https://turtlerewards.com/dpa.

Does Turtle Rewards integrate with Shopify, WooCommerce, or my POS?

Yes. Turtle Rewards has native Shopify and WooCommerce integrations that auto-award points on orders, plus a developer API for custom POS systems. Payments are processed through Pesapal, M-Pesa, and Stripe.

Can customers earn and redeem rewards on mobile?

Yes. Customers get a mobile wallet (iOS, Android, web) to track points, claim offers with OTP codes, share referral links, complete challenges, and join nearby stores via QR code.

Cookie Policy | Turtle Rewards

This Cookie Policy explains how Turtle Rewards Limited (“we,” “our,” or “us”) uses cookies and similar technologies when you visit or use our platform. This policy should be read alongside our Privacy Policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and keep you signed in. We also use similar technologies such as local storage (browser-based storage) and JSON Web Tokens (JWTs) for authentication.

2. Cookies and Technologies We Use

We use only strictly necessary cookies and technologies required for the platform to function. We do not use advertising cookies, third-party tracking pixels, analytics cookies (such as Google Analytics), or social media cookies.

Name	Type	Purpose	Duration
refresh_token	HttpOnly Cookie	Keeps you signed in by securely storing a refresh token. Cannot be read by JavaScript. Used to issue new access tokens when your session expires.	7 days
user_role	Cookie	Stores your account type (customer or business) so the website shows you the correct pages. Contains no personal information.	7 days
admin_session	HttpOnly Cookie	Used during admin impersonation sessions only. Stores the admin's authentication token securely. Cannot be read by JavaScript.	30 minutes
access_token	Local Storage	Your authentication token (JWT) used to make API requests. Stored in browser local storage, not as a cookie.	4 hours (auto-refreshes)
user	Local Storage	Stores your basic profile information (name, role) so the interface can display it without making additional server requests.	Until logout
UI preferences	Local Storage	Stores non-personal preferences such as dismissed tooltips, setup checklist progress, and theme settings.	Persistent

3. What We Do NOT Use

To be clear, we do not use:

Google Analytics or any third-party analytics service
Facebook Pixel, Google Ads, or any advertising tracker
Social media cookies or share buttons that track you
Cross-site tracking cookies
Fingerprinting or canvas tracking technologies
Any cookie that shares your data with advertisers

4. Managing Cookies

Because all our cookies are strictly necessary for the platform to function, we do not display a cookie consent banner. If you disable cookies in your browser settings:

Disabling cookies entirely: You will not be able to stay signed in. You will need to log in on every visit.
Clearing local storage: You will be logged out and will need to sign in again. UI preferences (dismissed tips, checklist progress) will reset.
Private/Incognito mode: The platform works normally in private browsing mode. Cookies and local storage are cleared when you close the window.

Most browsers allow you to manage cookies through their settings. Consult your browser's help documentation for instructions specific to your browser.

5. Changes to This Policy

If we introduce new types of cookies (for example, if we add analytics in the future), we will update this policy and notify you. If we ever introduce non-essential cookies, we will implement a cookie consent mechanism so you can choose which cookies to accept.

6. Contact

If you have questions about our use of cookies, contact us at legal@turtlerewards.club.

2. Cookies and Technologies We Use

Name	Type	Purpose	Duration
refresh_token	HttpOnly Cookie	Keeps you signed in by securely storing a refresh token. Cannot be read by JavaScript. Used to issue new access tokens when your session expires.	7 days
user_role	Cookie	Stores your account type (customer or business) so the website shows you the correct pages. Contains no personal information.	7 days
admin_session	HttpOnly Cookie	Used during admin impersonation sessions only. Stores the admin's authentication token securely. Cannot be read by JavaScript.	30 minutes
access_token	Local Storage	Your authentication token (JWT) used to make API requests. Stored in browser local storage, not as a cookie.	4 hours (auto-refreshes)
user	Local Storage	Stores your basic profile information (name, role) so the interface can display it without making additional server requests.	Until logout
UI preferences	Local Storage	Stores non-personal preferences such as dismissed tooltips, setup checklist progress, and theme settings.	Persistent

3. What We Do NOT Use

To be clear, we do not use:

Google Analytics or any third-party analytics service

Facebook Pixel, Google Ads, or any advertising tracker

Social media cookies or share buttons that track you

Cross-site tracking cookies

Fingerprinting or canvas tracking technologies

Any cookie that shares your data with advertisers

4. Managing Cookies

Because all our cookies are strictly necessary for the platform to function, we do not display a cookie consent banner. If you disable cookies in your browser settings:

Disabling cookies entirely: You will not be able to stay signed in. You will need to log in on every visit.

Clearing local storage: You will be logged out and will need to sign in again. UI preferences (dismissed tips, checklist progress) will reset.

Private/Incognito mode: The platform works normally in private browsing mode. Cookies and local storage are cleared when you close the window.

Most browsers allow you to manage cookies through their settings. Consult your browser's help documentation for instructions specific to your browser.